Support

Customer Support

At Cavallieri, we are available to answer any questions or resolve issues related to orders, products, payments, returns, or exchanges.

Customers can reach our support team through the following channel:

Email: storecavallieri@gmail.com

Response time: within 48 business hours

Business hours: Monday to Friday, from 9:00 AM to 6:00 PM (local time)

We recommend that customers include complete order details when contacting us, such as the order number, recipient’s name, and a description of the issue, so we can provide fast and efficient support.

We reserve the right to request additional information to verify the customer’s identity or order details, ensuring the security and integrity of all operations.

Frequently asked questions
Do you offer free shipping?

Yes — we offer free standard shipping on orders over £100. Orders under £100 are charged a flat-rate shipping fee at checkout. Delivery usually takes 2–5 working days.
How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking link so you can follow your parcel in real time.
What is your returns policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition and packaging. For returns, contact support@cavallieristore.com
Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order?

Orders are processed quickly — if you need to make a change, please contact us within 1 hour of placing your order. After dispatch, changes or cancellations can’t be guaranteed.